bdjl's Privacy Policy

bdjl is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy explains what personal information bdjl collects, the purposes for which it is used, and what rights users have.

This policy applies to our website, mobile application, and all online services provided by bdjl. By using the service, you confirm that you have read this policy and understood its terms.

Regarding age: users must be 21 years of age or older to use bdjl's services. No information is collected from minors, and any such information found to have been collected will be deleted immediately.

Our Terms and Conditions form an integral part of this policy, and reading both documents together will give you a complete understanding of bdjl's services.

2.1 Information Provided at Registration

When creating an account on bdjl, you are required to provide the following information:

• Full name and date of birth
• Mobile number (an OTP is sent for verification)
• Email address
• Password (stored in encrypted form)
• National ID information (for account verification)

2.2 Transaction and Payment Information

Deposits and withdrawals are processed through bKash, Nagad, or Rocket mobile banking. During this process, your mobile wallet number and transaction reference number are recorded. Full card numbers or bank account details are never stored.

2.3 Automatically Collected Information

When you use the site or app, some information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Referring URL and traffic source
• Cookie and local storage data

2.4 Gameplay and Betting History

Records of your gaming activity, bet amounts, win/loss history, and bonus usage are stored. This information is used to manage the VIP programme, calculate weekly cashback, and maintain responsible gaming practices.

2.5 Support and Communication Information

When you contact the support team via live chat or email, the content of that conversation is stored. This may be used to improve service quality and for dispute resolution.

bdjl uses collected information for the following purposes:

1. Account management: Verifying registration, confirming identity, and maintaining a secure login process.
2. Payment processing: Completing deposit and withdrawal requests, maintaining transaction history, and preventing financial fraud.
3. Customer support: Providing personalised assistance via live chat and email, and resolving issues promptly.
4. Service improvement: Analysing user behaviour to improve the site experience and technology.
5. Bonuses and promotions: Delivering applicable offers such as weekly reload rewards or birthday gifts.
6. VIP service: Analysing gaming data to manage cashback calculations and tier upgrades.
7. Legal obligations: Maintaining records required to comply with applicable laws and regulatory requirements.
8. Responsible gaming: Identifying patterns of excessive gaming to alert and support users.

bdjl does not sell your personal information or transfer it to any third party for commercial purposes. However, limited information may be shared in the following situations:

4.1 Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, and Rocket is shared with these mobile financial services. These third parties have their own privacy policies that apply to their respective platforms.

4.2 Game Software Providers

Software from various game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe operates on the site. Technical data may be transmitted to these providers' servers during gameplay, but your personally identifiable information is not shared with them.

4.3 Technology and Analytics Services

Anonymised data may be shared with trusted technology partners to analyse site security, performance, and user experience.

4.4 Legal Authorities

bdjl may be required to disclose relevant information upon receipt of a valid order or directive from a competent court or law enforcement body.

bdjl uses industry-standard technology and processes to protect your information:

5.1 Encryption and SSL

All data transmitted to the site is encrypted using SSL (Secure Socket Layer) technology. Sensitive data such as passwords is never stored directly in the database — it is kept only in hashed form.

5.2 Access Control

Access to user data is restricted to only those staff members who need it for their work. All staff are bound by confidentiality agreements and receive data protection training.

5.3 Two-Factor Verification

OTP verification is in place for site login and financial transactions. Important account changes cannot be made without the code sent to your mobile number.

5.4 Regular Security Reviews

Regular audits and penetration tests are conducted to identify system security vulnerabilities. Monitoring systems are active to automatically detect any suspicious activity.

bdjl uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are used to maintain login sessions, store security tokens, and remember your preferences. The site cannot function properly without them, so there is no option to disable them.

6.2 Functional Cookies

These cookies are used to remember language preferences, display settings, and game loading preferences.

6.3 Analytics Cookies

Anonymised statistical cookies may be used to gather site statistics and improve the service. You can disable these types of cookies from your browser settings.

bdjl retains your information for as long as your account is active. After an account is closed, some information may be kept for a set period for the following reasons:

• Financial transaction records: as required by applicable law
• Dispute resolution: to address potential claims or complaints
• Fraud prevention: to prevent misuse from the same account in the future

Once no longer needed beyond legal obligations, data is securely deleted.

As a bdjl user, you have the following rights over your own information:

8.1 Right to Access

You can contact our support team at any time to find out what information is stored about you. This request can be made via live chat or email.

8.2 Right to Correction

If your profile contains any incorrect or outdated information, you can request that it be corrected. Some changes may require identity verification.

8.3 Right to Deletion

If you request account closure, your personal information will be deleted beyond what is legally required to be retained. However, transaction records and other information that must be kept by law will be retained for the specified period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can notify the support team at any time to stop this service. However, important account-related messages cannot be stopped.

To exercise your rights, contact us at: [email protected]

bdjl strictly prohibits registration by anyone under the age of 21. Age is verified at registration, and the account verification process confirms age via national ID or other valid identification.

If a minor's information has been collected by mistake, it will be deleted immediately upon being notified and the associated account will be suspended. To learn more about responsible gaming, please read our Responsible Gaming page.

bdjl's servers and partner technology providers may be located in various countries. This means your information may be stored or processed outside Bangladesh.

For such international transfers, bdjl ensures that the receiving party maintains appropriate data protection standards. Data protection terms are included in contracts with third-party partners.

bdjl reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to the registered mobile number or email.

Continued use of the site after changes are made will be taken as your agreement to the updated policy. For this reason, it is recommended that you revisit this page from time to time.

For further questions about this policy, you will find more answers on our FAQ page.

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English.

Our support service is available seven days a week, twenty-four hours a day:

• Live Chat: Use the chat button at the bottom right of the site
• Email: [email protected]

We typically respond instantly on live chat and within a few hours by email. To learn more about bdjl, visit our About Us page.